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Terms of Service
Effective Date: 18/11/2024
1. Introduction
Welcome to Stoned Island Clothing. By accessing or using our website [www.stonedislandclothing.com] (the "website") and/or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.
2. Use of the Website
2.1 Eligibility To use our website and purchase our products, you must be at least 18 years old or have the consent of a parent or guardian.
2.2 User Account You may be required to create an account to access certain features or make purchases. You agree to provide accurate and complete information when creating an account and to keep your account information updated.
2.3 Prohibited Activities You agree not to engage in any of the following prohibited activities:
3. Products and Orders
3.1 Product Information We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions or images are accurate, complete, or error-free.
3.2 Pricing and Availability Prices and availability of products are subject to change without notice. We reserve the right to correct any errors in pricing or availability.
3.3 Order Acceptance All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including after an order confirmation has been sent.
3.4 Payment We accept various payment methods as indicated on our website. By providing payment information, you authorize us to charge the applicable amount for your order.
4. Shipping and Delivery
4.1 Shipping We will make reasonable efforts to ship your order in a timely manner. Shipping costs and delivery times will vary depending on the destination and shipping method chosen.
4.2 Risk of Loss Risk of loss or damage to products passes to you upon delivery of the products to the carrier. We are not responsible for any loss or damage once the products have been shipped.
5. Returns and Refunds
5.1 Return Policy We accept returns in accordance with our Return Policy. Please review the Return Policy on our Website for detailed information on how to return products and request refunds.
5.2 Refunds will be processed according to our Return Policy. Refunds will be issued to the original payment method used for the purchase.
6. Intellectual Property
6.1 Ownership All content on our website, including text, images, logos, and trademarks, is the property of Stoned Island Clothing or its licensors and is protected by intellectual property laws.
6.2 Limited License You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.
7. Dispute Resolution
7.1 Governing Law These Terms of Service are governed by and construed in accordance with the laws of English Law..
7.2 Dispute Resolution Any disputes arising out of or related to these Terms of Service or your use of the Website shall be resolved through binding arbitration in England, in accordance with the rules of the courts of England and Wales .
7.3 Class Action Waiver You agree that any disputes will be resolved on an individual basis and not as part of a class action or representative action.
8. Limitation of Liability
8.1 Disclaimer Our Website and products are provided "as is" without warranties of any kind, express or implied. We disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
8.2 Limitation of Liability To the fullest extent permitted by law, Stoned Island Clothing shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or products.
9. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are made constitutes your acceptance of the revised Terms of Service.
10. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
Stoned Island Clothing
Email: Sales@stonedislandclothing.co.uk
Phone: 07305471341
Refund & Return Policy
Effective Date: 18/11/2024
1. Introduction
Thank you for shopping with Stoned Island Clothing. We want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the conditions under which we accept returns and issue refunds.
2. Returns
2.1 Eligibility for Returns To be eligible for a return, the following conditions must be met:
2.2 Non-Returnable Items The following items are not eligible for return:
2.3 How to Return To initiate a return:
3. Refunds
3.1 Processing Time Once we receive your returned item, it will be inspected to ensure it meets our return criteria. Refunds will be processed within 2 business days of receiving the return. You will be notified via email once your refund has been processed.
3.2 Refund Method Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
3.3 Shipping Costs Shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the item is defective or incorrect.
4. Exchanges
4.1 Exchange Process If you would like to exchange an item for a different size or colour, please follow the return process outlined above and place a new order for the desired item. We do not offer direct exchanges.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at Sales@stonedislandclothing.co.uk within 14 days of receiving the item. We will provide instructions for returning the item and will cover the return shipping costs. A replacement or refund will be issued once the item is returned and inspected.
6. Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer service team at:
Stoned Island Clothing
Email: Sales@stonedislandclothing.co.uk
Phone: 07305471341